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From opening an account to making a withdrawal — find straightforward answers to all your 88hi questions right here on this page.

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We have compiled the most common questions in one place so you do not have to wait long for answers.

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All answers are written in plain, simple English — no complicated terms or technical jargon.

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Accounts, deposits, withdrawals, bonuses, and more — each topic is organized into its own section so you can find what you need quickly.

Regular updates

This FAQ is regularly updated to reflect new features and policy changes at 88hi, so you can always count on accurate information.

Connect with Support

If your question isn't answered in the FAQ, reach out to our 24/7 live chat support directly. Support is available in Bengali.

Guaranteed Security

Learn more about 88hi's security and privacy policy. Your data and funds are fully protected.

Account questions

Opening a new account at 88hi takes just 2 to 3 minutes. All you need is an active email address or mobile number, a strong password, and to complete age verification. Once registered, your welcome bonus will be credited immediately and you will have full access to all games.

Each person may only register one 88hi account. Creating multiple accounts under the same name is strictly prohibited and violates our terms. If you are having trouble accessing your existing account, please contact our support team directly instead of opening a new one.

KYC verification is not required to start playing at 88hi. However, it is necessary for large withdrawals or to access certain features. The KYC process requires you to submit a photo of your national ID or passport, and verification is typically completed within 24 hours.

Yes, you can update your registered email or mobile number. Go to your account settings and submit a change request through the identity verification process. For security reasons, this may take 24–48 hours to complete. For urgent cases, our support team is ready to help.

If your account is suspended, you will receive an email notification. Contact our support team via live chat or email to find out the reason and get it resolved. Most issues are sorted out quickly. However, accounts permanently closed due to rule violations cannot be reinstated.

Deposit questions

88hi supports the most popular payment methods in Bangladesh, including bKash, Nagad, and Rocket, along with bank transfers and select cryptocurrency options. Visit the Deposit page for the latest list of available payment methods.

The minimum deposit at 88hi varies by payment method. For mobile banking, deposits typically start from as low as BDT 500 — making it easy for new players to get started. Check the Deposit page for the exact minimum for each method.

Deposits made via mobile banking are usually credited to your 88hi account within a few minutes. Bank transfers may take 1–3 business days. If your funds have not arrived after 30 minutes, please contact support with your payment receipt.

88hi does not charge any additional fees on deposits. However, your payment provider (such as bKash, your bank, etc.) may apply their own transaction fees. It is worth checking your payment method's fee structure before making a deposit.

Withdrawal questions

88hi typically processes withdrawals within 24 hours. Requests made via mobile banking are often completed within just a few hours. VIP members enjoy faster withdrawal processing. Bank transfers may take 1 to 3 business days.

The minimum withdrawal limit is generally BDT 500, while the maximum depends on your account level and verification status. KYC-verified accounts enjoy significantly higher withdrawal limits. VIP members receive the highest limits available.

If your withdrawal is rejected, you will generally receive an email or notification explaining the reason. Common reasons include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Review the reason, resolve the issue, and try again. Our support team is happy to help if you need assistance.

Bonus Questions

When you register at 88hi for the first time, a welcome bonus is automatically applied to your first deposit. A promo code may be required at the time of registration — you can find it on the Promotions page. Log in to your account and check the Promotions section for the exact bonus amount and terms.

Wagering requirements mean you must place a certain total amount in bets before you can withdraw bonus funds. For example, if a bonus is BDT 1,000 with a 30x wagering requirement, you need to wager a total of BDT 30,000 before withdrawing. Requirements vary by bonus, so always read the terms carefully.

Logging in every day automatically adds a set bonus amount to your account. The bonus grows the longer you keep your streak going. Missing a day resets the streak. This bonus applies to active members only.

Share your referral code or link with friends and contacts. When they register using your link and make their first deposit, you will receive a referral bonus. You can find your referral code in Account Settings. The more friends you bring in, the more bonuses you earn.

Casino & games questions

88hi offers an extensive game library, including Live Casino (Live Roulette, Blackjack, Baccarat), thousands of slot machines, Sports Betting, bingo, and much more. Games from world-class providers are available, with new titles added regularly.

Yes, 88hi is fully mobile-friendly. All games are available on both Android and iOS devices through your browser — no app download needed. Just open 88hi in your browser and start playing. Games automatically adjust to fit any screen size.

Bengali-speaking dealers are available at select Live Casino tables, particularly at tables designated for Bangladeshi players. You can also communicate with dealers via the chat feature. Customer support is always available in Bengali.

RTP, or Return to Player, is a percentage that indicates how much a slot game pays back on average over a long period of play. For example, an RTP of 96% means that for every BDT 100 wagered, an average of BDT 96 is returned to players. Keep in mind this is a long-term average — short-term results can vary significantly. RTP information for all games at 88hi is available in each game's description.

Security Questions

88hi is a licensed online gaming platform operating to international standards. All transactions are secured with 256-bit SSL encryption, and your personal data and funds are protected at the highest level. We strictly follow responsible gaming policies.

To enable 2FA, go to Account Settings, click on the Security section, and select the Two-Factor Authentication option. You can set it up using your mobile number or Google Authenticator. Once enabled, you will be prompted for a one-time verification code each time you log in, adding an extra layer of protection to your account.

If you notice any unusual login activity or transactions on your account, change your password immediately and log out of all devices. Then notify our support team right away. We will investigate promptly and take the necessary action. Never share your account details with any third party.

88hi takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits directly from your account settings. There is also an option to temporarily or permanently close your account if needed. If you ever feel gaming is becoming a problem, visit our Responsible Gaming page for support.
  • Set deposit limits
  • Self-Exclusion Option
  • Reality Check Reminder
  • Professional Help Referral

Learn more about 88hi

88hi has earned the trust of thousands of players as one of Bangladesh's most reputable online gaming platforms. We believe a great gaming experience is built on transparency, security, and fair treatment of players — which is why we keep our FAQ section up to date at all times.

Please note: All games at 88hi are completely fair and powered by Random Number Generator (RNG) technology. Results are entirely unpredictable and cannot be determined in advance by anyone.

We regularly run new promotions, bonus offers, and tournaments on our platform. To see the latest offers, log in to your account and check the Promotions section, or get in touch with our support team.

Security assurance: All your personal information and financial transactions are protected with the highest level of encryption. We never store your password or full card number.

Joining 88hi is completely free. Register, make your first deposit, and kick off your gaming journey with a welcome bonus. Our 24/7 support team is always here to help.

Responsible Gaming: 88hi is for players aged 18 and over only. Gaming is entertainment — not a source of income. Set your limits and play responsibly.

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